Yes, we always recommend that you take out cargo insurance. It is inexpensive and
protects you from unforeseen hazards. We can insure your shipment or higher upon
request. If you do not request insurance, each shipment is automatically insured
for a maximum value. Note that you may only insure your shipment for your replacement
cost, not the amount that you are selling it to your customer for. You may not request
insurance after-the-fact on a shipment that has already been tendered to us and
is in transit. See our Terms & Conditions page for complete insurance details.
Transit time obviously varies with the mode of service you select. When you request
your quote or place your order or customer service team will give you an estimate
of the transit time. Service levels can range from very exact, date-specific delivery
to low-cost common carrier trucking with a 2-3 day delivery window. Ask one of our
team members for the specifics of your shipment.
DJS Logistics accepts all major credit cards. In addition, you may choose to pay
by bank wire. Pre-payment by company check may be possible, but must be arranged
in advance. For new accounts, overseas shipments will usually require pre-payment
in full before we can process your order. Looking to establish terms? Visit our
Welcome Center and download a credit application. We can usually review and approve
credit in 24 hours or less.
Yes, we ask that you complete one of our Bills of Lading for every shipment. A copy
should be attached to your shipment and a scanned or faxed copy should be provided
to us prior to the driver’s arrival. In those instances where your company policy
requires that you use an internal Bill of lading, you should still complete one
of ours as well.
Duties and taxes on import shipments vary widely around the world from one country
to another. Duty and tax amounts are also commodity specific and can range from
duty free to 25% or more. Our customer service team can usually get an accurate
estimate of charges by forwarding a copy of your Commercial Invoice to our overseas
partners in advance of the shipment. Final charges, however, are always subject
to classification and ruling by local customs officials at the time of entry, and
cannot be guaranteed.
Legalization is the process of certifying a document so a foreign country’s legal
system will recognize it, thus allowing freight to be imported into the country.
It is still required by approximately 80 countries around the world, but it is slowly
being replaced by the apostile process. The legalization process generally consists
of the validation of a signature on a document by an official of the destination
country’s government, typically an embassy official. This process can take 5-7 working
days and should be prepared for in advance to avoid customs delays and fines. Our
customer service team can guide you through the process, if necessary.
It depends on the service level you request. We offer two types of LTL service:
Expedited LTL (date-specific) and Common Carrier (not date-specific). We will always
give you an estimated delivery date for Common Carrier service, but it can vary
by 2-3 days based on weather, seasonal volume and other factors. Be sure to request
Expedited LTL service for date-specific, mission-critical freight.
Cargo damages, cargo shortfalls, performance liability claims and other types of
liabilities are not covered.
Ideally, yes. Our carriers like to schedule daily collections of 5 consignments
per day and above from our customers’ premises. If however you are shipping the
equivalent of 20 consignments a week, but over just three days for example, then
we can also accommodate this.
Using the Royal Tech System’s - Software. Either a web based solution or stand alone
software dependent upon volume and requirement.