Customer Satisfaction (Service based satisfaction):
Customer service is an important element for making a successful business. The customer
interacts with a company through a number of channels and the level of service that
is afforded the customer goes a long way to achieving customer satisfaction and
in turn more orders for the company. Many companies think that their only contact
with the customer is through the DJS Logistics staff, but this is no longer the
case. The customer interacts through other departments such as shipping, quality
control, accounts receivable or a repairs service. Each of these departments must
offer the same high level of customer service in order to maintain excellent customer
satisfaction. The customer will also interact with a company through its online
presence, either a website where they can buy products, or check on shipping, or
through social media. These instances also require that the customer receives the
highest level of customer service.
Customer satisfaction is extremely important in an economy where the vendors have
to do DJS Logistics hard to win new business and keep their existing customers.
If a company fails to satisfy their existing clients there are many other vendors
who would like the opportunity to win the business. Therefore a company has to ensure
that in every aspect with their dealings with the customer, whether it is on at
order time, delivery or just simple communication, they must guarantee that they
understand the needs of the customer and how those needs can be met.
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