Track & Trace

SMS Track

SMS Track
SMS-informing on delivery

Each Customer receives SMS with unique parcel ID and a link to our Tracking web service. This SMS goes out as soon as a parcel is received from online shop in our sorting center.

SMS and Email are used to inform the customer on delivery process and proactively resolve issues like unreachable telephone contact number for courier delivery.

Track & Trace

Our tracking web service (stands for "Where_Is_My_Order") exceeds all known tracking services in user features. Your customer will monitor not only standard delivery phases but also communication details which are very important in Russia - such as all call attempts and alerts.

Flexible communications

All outgoing communication, including SMS/Email alerts are fully adjustable based on your brand communication policies. You may customize contents (call center scripts and text of alerts) as well as conditions that should create such communication. The algorithm of calling attempts and the number of these attempts is also flexible. Meanwhile you may use our standard communication flow which has been built and is updated based on local best practices. Our outbound calls and SMS take into account Customer's local time zone. All communication, including calling attempts is logged.

Reduction of Returns

A combination of SMS/Email alerts, tracking information on our web service and call center notifications brings rejects to minimum, which is especially important for parcels sent out to Customer via Russian Post.

This way our tracking information and Customer communication matches the reality not only for big cities, but across the whole country.

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